IBPS CRP CSA (Customer Service Associate) Syllabus 2026

PHASE I – Preliminary Examination

(Qualifying Nature – Marks Not Counted in Final Merit)
Total: 100 Questions | 100 Marks | 60 Minutes


English Language (30 Questions – 20 Minutes)

Focus: Basic grammar + reading speed + vocabulary.

Topics Covered:

A. Reading Comprehension

  • Short passage (banking/social topics)
  • Direct & inference-based questions
  • Word meaning in context

B. Cloze Test

  • Context-based word filling
  • Grammar + vocabulary mix

C. Error Detection

  • Subject-verb agreement
  • Tense errors
  • Prepositions
  • Articles

D. Sentence Improvement

  • Grammar correction
  • Logical structure

E. Para Jumbles

  • Sentence rearrangement
  • Logical sequence identification

F. Fill in the Blanks (Single/Double)

  • Vocabulary-based
  • Grammar-based

Skill Required: Fast elimination + grammar clarity.


Numerical Ability (35 Questions – 20 Minutes)

Focus: Speed calculation + basic arithmetic.

A. Simplification & Approximation

  • BODMAS
  • Square/cube roots
  • Percentage approximation

B. Number Series

  • Missing number
  • Wrong number
  • Pattern recognition

C. Quadratic Equations

  • Compare roots

D. Data Interpretation (Basic Level)

  • Bar graph
  • Pie chart
  • Table
  • Simple caselet

E. Arithmetic Word Problems

  • Percentage
  • Profit & Loss
  • Average
  • Ratio & Proportion
  • Time & Work
  • Time, Speed & Distance
  • Simple & Compound Interest
  • Mixture & Allegation
  • Partnership

Skill Required: Accuracy under time pressure.


Reasoning Ability (35 Questions – 20 Minutes)

Focus: Logical clarity + quick pattern solving.

A. Puzzles & Seating Arrangement

  • Linear seating
  • Circular seating
  • Floor-based puzzles

B. Inequality

  • Direct & coded

C. Syllogism

  • Basic Venn diagram
  • Possibility type

D. Blood Relations

  • Family tree
  • Coded relations

E. Direction & Distance

F. Order & Ranking

G. Alphanumeric Series

H. Coding-Decoding

Skill Required: Fast logical mapping.


PHASE II – Main Examination

(Final Merit Based Only on This Phase)
Total: 155 Questions | 200 Marks | 120 Minutes

This stage is more knowledge-oriented and slightly analytical.


General / Financial Awareness

(40 Questions – 50 Marks – 20 Minutes)

This is the scoring section.

A. Banking Awareness

  • Types of banks
  • RBI functions
  • Monetary policy tools
  • NPA concept
  • Priority sector lending
  • Banking terms

B. Financial Awareness

  • Insurance basics
  • Mutual funds
  • Credit score
  • Investment instruments
  • Financial inclusion schemes

C. Economy Basics

  • GDP
  • Inflation
  • Budget highlights
  • Fiscal deficit

D. Digital Banking

  • UPI
  • NEFT, RTGS, IMPS
  • Cyber security
  • Digital payments

E. Current Affairs (Last 6 Months)

  • Banking news
  • RBI updates
  • Government schemes
  • Financial reports

General English

(40 Questions – 40 Marks – 35 Minutes)

More comprehension-heavy than prelims.

Topics Include:

  • Advanced Reading Comprehension
  • Cloze Test (Moderate Level)
  • Vocabulary usage
  • Phrase replacement
  • Para jumbles
  • Sentence connectors
  • Error detection (advanced grammar)

Focus: Understanding + vocabulary strength.


Reasoning Ability

(40 Questions – 60 Marks – 35 Minutes)

More puzzle-heavy than prelims.

Includes:

  • High-level seating arrangement
  • Multi-variable puzzles
  • Input-Output
  • Logical reasoning
    • Statement & conclusion
    • Cause & effect
    • Assumption
  • Data sufficiency (reasoning type)

Skill Required: Structured solving + patience.


Quantitative Aptitude

(35 Questions – 50 Marks – 30 Minutes)

Moderate-to-high difficulty.

Topics:

  • Advanced Data Interpretation
  • Caselet DI
  • Data sufficiency
  • Arithmetic combination problems
  • Probability (basic)
  • Permutation & Combination (basic)
  • Number system basics

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